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the cloakroom
websummit

Welcome to The Cloakroom.
Our goal is to provide a safe, efficient, and convenient experience for all visitors throughout the event.

You’ll find multiple cloakrooms located across the venue, offering free storage for personal belongings during event hours.
In addition to the standard cloakroom service, we also provide on-site parcel shipping, allowing you to send items directly to destinations within Portugal and Europe.

Our team is available at all cloakroom points to assist with deposits, item retrieval, lost and found inquiries, and shipping requests.
 

Cloakroom Hours

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Backdrop 1

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  • Monday, November 10: 16:30 – 20:00

  • Tuesday, November 11: 07:30 – 21:00

  • Wednesday, November 12: 07:30 – 21:00

  • Thursday, November 13: 07:30 – 20:00

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Backdrop 2

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  • Monday, November 10: Closed

  • Tuesday, November 11: 07:30 – 19:00

  • Wednesday, November 12: 07:30 – 19:00

  • Thursday, November 13: 07:30 – 18:00

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Cloakroom A

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  • Monday, November 10: 16:30 – 20:00

  • Tuesday, November 11: 07:00 – 18:00

  • Wednesday, November 12: 07:00 – 18:00

  • Thursday, November 13: 07:30 – 17:00

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Speaker Cloakroom

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  • Monday, November 10: 16:00 – 20:00

  • Tuesday, November 11: 08:00 – 17:00

  • Wednesday, November 12: 08:00 – 18:00

  • Thursday, November 13: 08:00 – 17:00

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Media Cloakroom

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  • Monday, November 10: 09:00 – 21:00

  • Tuesday, November 11: 07:30 – 19:00

  • Wednesday, November 12: 07:30 – 19:00

  • Thursday, November 13: 07:30 – 17:00

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Items Not Collected at the End of the Day

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When each cloakroom closes, all unclaimed items will be collected and transferred to the main cloakroom – Backdrop 1.
Items can be retrieved until the last day of the event, with the reference number provided at deposit.

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Items Not Collected After the Last Day of the Event

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Items left after the end of the event will be kept under the responsibility of The Cloakroom for 7 consecutive days.
To reclaim an item, please email tbcloakroom@gmail.com, providing your full name and reference number.
A service fee of €12 applies, in addition to any shipping costs if applicable.

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Service Cost

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The cloakroom service is free of charge for all event participants.

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Cloakroom Locations

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There are five cloakrooms across the venue:

  • Backdrop 1 – Outdoor Area 1

  • Backdrop 2 – Outdoor Area 2

  • Cloakroom A – Inside the main venue

  • Media Cloakroom – Reserved for media

  • VIP Media Cloakroom – VIP lounge

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Prohibited Items

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The following items cannot be deposited:

  • Knives, firearms, or any object considered a weapon

  • Drugs or illegal substances

  • Laser pens, glow sticks, or fireworks

  • Drones or remote-controlled flying devices

  • Personal vehicles (e.g., scooters, bicycles, skateboards, hoverboards)

  • Sound systems, hotspots (except mobile phones), umbrellas, or helmets

  • Bags larger than standard backpacks or laptop bags

  • Pets (except registered guide dogs)

  • During Opening Night, professional recording equipment or cameras with detachable lenses are not allowed

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Allowed Items

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You may deposit any items not listed as prohibited.
All belongings must be properly labeled and safely packed.
The organization reserves the right to refuse any item that may compromise safety or the integrity of the venue.

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Number of Items

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There is no limit to the number of items you can deposit.
A reference number will be issued for each item.

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Registration by Email

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You can receive your cloakroom registration code by email.
A short registration is required at the time of deposit.
The code will be sent automatically to the provided email address.

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Lost and Found

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All lost items will be redirected to Cloakroom A inside the venue.
If you lose an item, go to this location and ask an attendant for assistance.

At the end of the event, all unclaimed items will be handed over to the local police lost and found department.

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Contact Information

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  • Phone: +351 938 362 928

  • Email: tbcloakroom@gmail.com

  • Website: tbcloakroom.com

  • Instagram: @thebiggestcloakroom

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Shipping Service

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Shipping is available exclusively at Backdrop 1.

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Destinations

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Shipments are available throughout Portugal and Europe.

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Shipping costs

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Shipping costs vary based on weight and destination.

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Payment Methods

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Cash and credit/debit cards are accepted.

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Invoices

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Invoices are sent by email.
After receiving the order confirmation, request your invoice and provide the required billing information.

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Note:


The Lugares delivery service is operated solely by the Cloakroom, an independent supplier. Web Summit does not operate, manage, or assume responsibility for this service.

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